Your Batam property, run like a hospitality business
We take the whole operation: listing and photography, pricing and calendar, guest communication, check-in and check-out, cleaning and maintenance coordination, and monthly settlement. You keep ownership and full visibility, without answering messages at 2 a.m.
Talk to us first. Every property gets a walkthrough and a written proposal before anything goes live.
Screens shown with demo data. Owner names, figures, and properties are illustrative.
Hospitality discipline, owner-grade reporting, calm guest stays.
The four things that quietly cost owners money
Unmanaged calendars sit idle on weekdays and low season. We price per day of the week, apply length-of-stay discounts, and keep availability synced with Airbnb and Booking.com so a night is never sold twice.
Enquiries, arrival times, late check-ins, broken air conditioning. Our team answers, and every guest gets a Digital Concierge with house rules, access details, and local guidance before arrival.
Cleaning and inspection happen between every stay. Issues are reported with photos, quoted before work starts, and recorded against your property so nothing is spent silently.
You should never have to reconstruct income from chat history. Every booking, fund received, expense, and payout is recorded in one ledger and shown in your Owner Portal.
One team for the entire guest lifecycle
Dream Living Management operates properties in Batam end to end. You approve the setup; we run the day to day.
Property styling notes, photo direction, copywriting, and publication on our direct booking site plus the OTA channels that fit your property.
Rates per day of the week, length-of-stay discounts, minimum stay, booking windows, and preparation time between stays, reviewed as demand shifts.
Pre-arrival messages, arrival coordination, in-stay support, and post-stay follow-up, handled in English and Bahasa Indonesia.
Turnover cleaning, linen and amenity restocking, inspection between stays, and coordination of repairs with your approval on cost.
Guest payments are collected through a verified payment gateway. Funds received, management fee, and your share are recorded on the date the money actually arrives.
Your own login showing reservations, funds received, expenses charged to you, payout history, and a printable settlement statement per period.
From first call to first booking in five steps
- 1Introduction call
We discuss your property, your expectations, and whether short term rental fits it.
- 2Property walkthrough
On-site visit in Batam to assess condition, capacity, amenities, and what setup is needed.
- 3Written proposal
Scope of service, management fee, expense handling, and payout schedule, agreed in writing.
- 4Setup and listing
Styling, photography, listing copy, pricing rules, calendar sync, and Digital Concierge content.
- 5Live and reporting
Bookings start, and your Owner Portal login is issued so you can follow performance from day one.
See your property the same way we do
Every owner gets a private, mobile-first portal. It reads directly from the accounting ledger, so what you see is the same data used for your settlement, not a summary typed up by hand.
Revenue for the period, your share, management fee, expenses charged to you, and the funds not yet received by the company.
Reservation by reservation, per property and per channel, with nights, guests, and the value of each stay.
A printable settlement statement per period plus payout history with reference number, date, property, and amount.
Screens shown with demo data. Owner names, figures, and properties are illustrative.
How money moves, in plain terms
Funds actually received by the company for your property, recorded on the date they arrive, not the date of check-in.
Our fee, calculated from the funds received at the rate agreed in your proposal. For OTA bookings we use the net amount after the channel deducts its own fees.
What remains is yours. Owner-borne expenses you approved are deducted here, never mixed into company expenses.
Transferred to your account with a reference number, visible in the portal alongside anything still outstanding.
Reporting follows the date funds are received. Nothing is recognised on your statement before the money is in the company account, which is why the portal separates booking value from funds already received.
Digital Concierge keeps guests out of your inbox
Each reservation gets a private concierge link with check-in instructions, access details released at the right time, house rules, WiFi, appliance guides, and local recommendations, in English and Bahasa Indonesia. Fewer questions, fewer mistakes, and better reviews for your property.
Frequently asked
Let us look at your property first
No commitment on the first call. We visit, assess honestly, and tell you whether short term rental is the right use for your property in Batam.
WhatsApp and phone: +62 853-5576-1308 · Email: admin@dreamliving.id